Business Diagnostics-Business Survey Tools (BST)

Business Survey Tools (BST) has been used for surveys in a large number of organisations across all industries. The scientific basis of the software, along with our approach to surveys ensures the highest possible level of reliability. Indexes of 0.950 (with 1.00 as perfect) measured by the Cronbach Alpha method, are not uncommon for the measuring instruments we develop and implement.

Typical interventions utilising BST:

• The measurement of organization culture, climate and morale
• Strategic business process analysis
  
• Internal and external customer care analysis
  
• Batho-Pele
  
• Research studies

The process provides for:

• A database of culture, climate, morale and other survey dimensions consisting of hundreds tested and proven survey questions. The database is available to our customers to construct questionnaires.
• Paper free web-based data capturing… any person, anywhere in the country or globally can access the questionnaire.
• Survey results include amongst others:
• Results for dimensions and individual questions
• Results for every variable used or combination of variables e g:
  • Results for all persons on a specific organisational level
  • Results for all persons on a specific organisational level, with less than 12 months service
    
  • Results for all persons on a specific organisational level, with less than 12 months service, with a 3-year university degree….
    
• Results for work groups, Departments, Business Units or other organisational grouping such as regions.